Job description:
Join our dynamic team as an HPC User Support Specialist and play a crucial role in supporting researchers, scientists, and businesses utilizing our cutting-edge high-performance computing infrastructure. You’ll be the users’ first point of contact, providing technical guidance, troubleshooting issues, and engaging experts if needed.
Expected experience level:
Junior
Employment type:
Full-time
Responsibilities:
- Create user accounts.
- Manage user access to systems and data.
- Update compute quotas.
- Update and maintain user guidelines and documentation.
- Take detailed notes during team meetings and publish using Markdown.
- Assist in the onboarding of new users.
- Prepare training materials.
- Collaborate with other support agents and departments to resolve complex issues.
Qualifications:
- Bachelor’s degree (or in progress) in Computer Science, Information Technology, or relevant work experience in a similar field.
- Knowledge of computers, software, and troubleshooting techniques.
- Proven problem-solving skills with the ability to efficiently identify and resolve common customer issues.
- Excellent communication skills, with the ability to articulate complex information clearly and concisely, both verbally and in writing.
- Effective time management skills, with the ability to prioritize tasks and manage a high volume of inquiries.
- Minimum B2 level verbal and written English and Estonian.
Nice to have skills or knowledge:
- Experience with high-performance computing environments.
- Familiarity with support ticketing systems.
- Basic understanding of networking, software, and hardware issues related to HPC.
Why join us?
- Exciting and innovative work on leading infrastructure in Europe.
- Fun and supportive team.
- Inspiring work environment.
- Many opportunities for professional development and training.
- Competitive salary and benefits package.
- Italian fruits on the house.
- Days full of jokes and laughter with colleagues.
Please send your CV to email info@hpc.ut.ee by 24.07.25