Jobs

We are looking for:

Technical Support Specialist (L1)

If you are interested please contact: etais@etais.ee, ATTN: Anne Vomm

Employer: HPC Center, Institute of Computer Science, University of Tartu

Application deadline: 30.11.2024

Key Responsibilities:

  • Provide first-level technical support for end-users of HPC services, ensuring a high level of customer satisfaction. Some examples:
    • Create user accounts
    • Manage user access to systems and data
    • Update compute quotas
  • Update and maintain user guidelines and documentation.
  • Take detailed notes during team meetings and publish using Markdown.
  • Assist in the onboarding of new users.
  • Prepare training materials.
  • Collaborate with other support agents and departments to resolve complex issues.

Required Skills and Qualifications:

  • Bachelor’s degree (or in progress) in Computer Science, Information Technology, or relevant work experience in a similar field.
  • Strong foundational knowledge of computers, software, and troubleshooting techniques.
  • Proven problem-solving skills with the ability to efficiently identify and resolve common customer issues.
  • Excellent communication skills, with the ability to articulate complex information clearly and concisely, both verbally and in writing.
  • Demonstrated empathy and patience in handling customer concerns.
  • Effective time management skills, with the ability to prioritize tasks and manage a high volume of inquiries.
  • Team-oriented with a proven track record of collaborative problem-solving.
  • Minimum B2 level verbal and written English and Estonian.

Preferred Skills:

  • Experience with high-performance computing environments.
  • Familiarity with support ticketing systems.
  • Basic understanding of networking, software, and hardware issues related to HPC.

What We Offer:

  • A dynamic and supportive work environment.
  • Many opportunities for professional development and training.
  • Competitive salary and benefits package.
  • Best office in town.
  • Italian fruits on the house.
  • Days full of jokes and laughter with colleagues.